We purchased a washer and a dryer from Bernies about 2 yrs ago. When we purchased them, we paid for set up and delivery.
The delivery/set up man pulled the dryer venting pipe from the wall and replaced it with a "safer" one that we had purchased through Bernie's. Unknown to us, the set up man shoved the hose directly in to the wall and did not properly vent it to the outside. He also reversed the hot and cold hoses when he set up the washer, which we noticed within a few days.
Unfortunately for us, the major mixup was not noticed, we had no reason to believe that the vent hose was installed incorrectly. However, a year and a half later, when we noticed mold and mildew growing on the ceiling of the laundry room, and we had begun to get used to the black and blue fuzz that infested the house as dust, and later discovered that it was the fuzz from the dryer vent that was penetrating the walls.
So for almost two years, the dryer had been venting in to the walls, creating our laundry room ceiling to mold/mildew, and our kitchen floor to buckle (directly above the laundry room) from the moisture. God knows what other moisture damage has occured.
When we approached Bernies, it was a joke. No one would take responsibility for what happened and no one would send out an insurance adjuster to assess the damage to our house and get things fixed. Our homeowner's would not cover the damage because it was not an "immediate" problem, but an on-going one. When we attempted to contact the owner, he dodged our phone calls and had "Jill" his secretary basically tell us to f off because they would not do anything.
We even tried through the Better Business Bureau, but again, "Jill" responded with a "how do we know it was our fault? It has been two years". Well, shit, mold doesn't grow overnight, and water damage takes a while to surface when it is caused by condensation.
I have NEVER been treated so rudely in all of my dealings with retail stores. We had been long time customers of Bernies and they would not even acknowledge that there may be a problem. AVOID this store at ALL COSTS. The customer DOES NOT MATTER.
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