This is the letter I sent to them to explain it...
5/23
Attention Mr Gil or Manager of Dependable Locksmith aka Dependable Lock & Service along with multiple other names,
1-866-429-9485
I am disputing the outrageous charges I was charged when I called to get a local Kennesaw Ga locksmith on 5/21. I was given your number and I called and was quoted a $39.00 service fee and labor.
They would not give me any more info on charges. I was told someone would call me back in 5 minutes, 15 minutes later I still had not gotten a call so I called again only to be told they couldn't seem to find the order and had to give all the info again. Then I was told someone would be there in 20 to 30 minutes.
A couple of calls later and an HOUR and 15 MINUTES LATER a white van pulls up with no markings on the outside to show who the people were and a guy asked if I called for a locksmith. I said yes and he got out along with some guy he had with him, the one guy had his pants so low you could see his rear and his friend has his so you could see his boxer shorts. I didn't know what to say or who they were. No business card was given, he didn't have a name tag on or anything to show he was a locksmith.
He said it would be $80.00 and did I want the door opened, I said yes at this point I had waited so long already and it was getting late. I wasn't about to start over and I had no idea it was not based in Kennesaw which is what I asked for.
The car is a 98 Saturn and it took the man less than 30 seconds to wedge a balloon like thing in the window, pumped it a couple of times and popped the lock. I argued with him about the charge but he wouldn't change it. At that time I felt I had no choice but sign the paper after he got it open. Total charge was $120.00
My mom called and asked to get a quote if they came out then for an address right beside the other business where I was and was told around $85 for the call. She kept pushing for exact answers and a maximum total and was told that $110 was the max that could ever be charged. She had to keep on and on asking to get any info at all
An honest and above board business would have no problem giving a quote which is what she got from several other local locksmiths she called. Their quotes were half of what I was charged! We talked to Licia at ext 497 I think she said because she wouldn't repeat it and her attitude was very rude just as soon as the word supervisor was mentioned. Her and the other lady I talked to did a lot of double talk and did not resolve anything.
Please refund at least half of what you charged ($120.00 so please refund $60.00). I did not get the time frame nor the professional locksmith I was promised.
The invoice I was given has the number 7 or 1 followed by 32988, the first # was too messed up to read. However the lady I talked with today said to refer to # 940273.
Thank you
Holly M.
Cc: BBB.org;
Office of the Attorney General Fax: (404) 657-8733;
Usa Consumer Complaints.com
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