I bought a chase lounge chair for Mother's Day.
I bought it in the garden shop and don't remember being handed a receipt and didn't care much about it because it was a gift that had been asked for.
So, the Mom changed her mind and I went to return the lounge and get what she now wanted. I had paid cash and they gave me a card.
So I got the new gift and tried to "cash out." They would not cash out the card, because "It was from an item returned without a receipt."
I explained the situation to the manager (Poway CA store at about 5:00 PM on May 6) and he said, "Too bad, there is nothing to do but for you to spend the amount left on the card."
I asked him for the scissors sitting on his stand up desk and cut up the card.
Funny thing, but I had to go back and get the receipt because they had forgotten to give it to me.
Wal-Mart, you have become the very type of store that Sam despised. Congratulations! And during this recession and the coming depression may you be the first big chain to fold.
Oh, and by the way... The "complaint" email address for the walmart.com? It doesn't work - every time you click on the word "email" it sends you back to the homepage. Wonderful gimmick, eh?
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