After reviewing bank statements, We have uncovered $531 worth of unauthorized charges from Leaders.
We called up the customer service department and they explained to use that these charges were incurred from the use of "rewards cards", and an annual fee that was hidden. Both in which they said they would refund in full. Its been over 3 weeks, and we haven't seen any refunds.
We called in again to let them know we had not received our refunds and that we wanted leaders out of our lives. Customer service rep Steven Hayner was very rude, and refused to connect me to his manager directly. He also told us that we would get an early termination fee, which is just preposterous.
Angry and upset with how I was being treated, I stumbled upon usacomplaints.com, and found people with the exact same problem:
Here is one example
At this point, we just want the refunds that were promised to us, and to be rid of this terrible company WITHOUT penalty. The only thing this company is the LEADERS of is hidden fees and empty promises.
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