Leaders salesrep apparently gave a lot of false information to entice me to enter into an agreement with them. I was told that I had a seasonal account which would allow me to suspend service for 6 months and not incur fees. To date no one at Leaders could give me any details on this offer. I was told that the salesrep is no longer there. (what a surprise) Every month there is a new fee on the account that is not mentioned in the contract. They say they will refund the fees but never do.instead, additional fees continue to appear on the account monthly.
One month, they deducted $2,000 from my account stating that it was not authorized properly. When I ran the charge, I received an authorization number so I did not understand. I gave them all the documents they requested and to date I have still not received the $2,000.
I was also charged with charge back fees. I, under the advice of a Leaders agent, duplicated several charges because I was told that they had not gone through. When the did go through, the charges went through twice so I refunded the duplicative charges to the customer. Leaders then charged me with several fees for charge backs when they would not have occurred had they not told me to run the charges twice!
On 5/7/10, I spoke with a supervisor named Chris who was extremely rude and stated he would not refund anything. It is apparent that this company is merely interested in misleading merchants. Proceed with extreme caution.
If anyone is interested in joining a class action against Leaders, please contact me at [email protected]. &Tanya H.W.
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