Complaint / Review
Leaders, The Merchant Services Co
Deceptive

Leaders deemed almost all cards I processed as "Non Qualified" during my year contract with them. I asked them to explain and was told their "Research Dept" would generate a report and send it to me. That hasn't happened.

I decided to terminate my contract with Leaders and faxed the legally required "30-Day Notice to Terminate." This Notice was faxed and received by them 30 days prior to the end of my contract. I inadvertently discover that Leaders cancelled my account a week after receiving my fax. With no notification. "John A" (who wouldn't provide his last name) in Customer Care, told me this during my call to them regarding the Non Qual charges. He stated that Leaders had the right to terminate my contract within that 30-day period. I requested Leaders fax me a letter to that effect and confirm Leaders closed my account prior to the end of my contract. He agreed to do that. That hasn't happened.

Then, almost 3 weeks later, Leaders debits my bank account $250 for an early "cancel fee." Again, with no notification. I discovered this debit through my online bank account.

I have now filed claims with the BBB, my bank and FTC.