My complaint concerns the shadowy billing practices of Citifinancial Retail Services, aka Citifinancial, Inc., and the office doing business in The Lakes, Las Vegas, NV. My account with this company is new and was begun in November when I purchased a bed from Sleep Train in Santa Rosa, CA.
Along about the 3rd billing statement, I saw that Citifinancial had moved my payment due date back about 10 days. I called the company's 1-800 number shown on the front of my statement and spoke to a rep. The rep agreed to move my payment date forward again by 10 days so that I could remit payment in a timely fashion.
When my new statement came, it showed a late fee of $39.00. I had not been late with my payment, and I had already spoken to a rep.
I called the company again, and this time the rep I spoke to was rude, abusive and hostile. I managed to state my complaint and that I was contacting the Better Business Bureau and Consumer Reports. The rep kept interrupting me. I said that discussion was impossible and that I was hanging up the phone.
This customer service operation is exhibiting a frequently ruthless ploy used by other shady finance companies, namely Bank One, which was eventually bought out. But before Bank One was gone, there were over 500 complaints made on the Net regarding their similar practices.
It is by airing these dishonest methods that such companies can be stopped, but only if people stand up for their rights.
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