I have been having one problem after another with these goons. I purchased a bed through Sleep Train Mattress Center back in May. They extended me 36 months of free financing. What a crock.
First off, they began calling me regarding a late payment or no payments, even though my bank had been receiving cleared checks, cashed from my account, with CitiFinancial Retail Services and my account number on them.
Second, once I cleared it up with them that I had actually been paying them, they began sending the bill to me after the due date in August and September, and eventually just not sending the bill at all (November 08 through January 09).
Now I send the checks in my own personal envelope with the minimum payment, since they can't get their act together to develop a web address to receive payments online. I receive phone calls anywhere from 2 to 9 times a day, every day, from these goons. When I pick up, it is an automated service: "Please stay on the line for an important message from CitiFinancial," at which point the phone call ends. I have received calls as early as 5:30 AM and as late as 11:20 PM.
I am sorry, but I feel these goons should be taken out of business. I know they are a subsidiary of Citi, and as such they should be shut down for bad business practices. I work for a different Citi company, and I understand that it is not Citi, it is the CitiFinancial Retail Services company that should be put out of our misery. I have submitted complaints to the customer service line several times and have not gotten a satisfactory response as of yet. I think they are sweeping me under the carpet, and I know there are others in my position. I have one bit of advice: please do not do business with these goons.
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