Purchased a Kenmore Washer 5 weeks before. Machine broke down. I named and planned support with Sears as well as informed Sears what I thought the issue was. They turned up as planned and affirmed the component that I stated was bad, was bad. Nevertheless the fix guy did not provide that spend him. Technician stated that he'd purchase the component and also have shipped on Thursday and do the fix on Friday. The technician actually offered me a published record using the day of the restoration support. The Thursday prior to the repair, Sears named and stated that they requested the component and that I established that it'd be shipped on Friday and they could be below on Friday to repair. Advised yes. Friday arrived and went with no fix. I named and was informed that I NEVER had a scheduled appointment and they might reschedule for Sunday, between midday and 5:00PM. I stated that may be the Sunday before Easter and also you have to be here today or tomorrow (Sunday) at 8:00 AM. I had been told no. I questioned who had been likely to spend the 5 hours of revenue that I'm out simply because they did not show. I work with myself therefore no paid holiday. They explained again that used to donot have a scheduled appointment. Requested them to contact the technician and have him exactly what the offer is. Never got an answer to that particular. The shop explained that I've to comprehend that used to donot truly contact Sears to complete the fix they employ outside businesses which it'snot their problem! You've to become joking! I'm lacking Sears in my house. I'd another person repair the equipment and am reducing up my charge card and certainly will not conduct business with Sears again.
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