This is my second complaint. The first one was, they promised me that they would have the couch i wanted in there store in 3 days, it was coming from Idaho. Ok i can go with out a couch for 3 days well that 3 days turned in to 3 weeks, 4 weeks, 5 weeks, WE finally got the furniture that we have been waiting for for over a month, the guys dragged in dog s*t on their feet and laughed about it said" oops! Was that your dog" hahahah funny (I dont have animals), I had to get my carpets cleaned, the pillow's that go on the couch have holes in them, the couch is covered in animal hair and smells like dog.
WE CALLED THEM THE SAME DAY AND TOLD THEM WHAT HAD HAPPEND. We were supposed to get a Bran NEW couch..&.. A matching Chair. They told us to keep the couch until the new one got here and that we had to pay nothing. Well now they are saying we stole the couch turned us in to the police for theft, and that we will never be able to use a rent a canter again. GOOD!!! Those people are a joke, and that's store needs help. We Still have not got the NEW chair or couch, you see when we asked about it they said" we never had that talk, and we are not ordering you anything we cant get that new". They need to fix who runs the store in Spokane on Francis. I know others who have had problems with this store.
At this time I don't want the couches, or the s*y services. I will not send any one to this company. This is bad service and a big mistake, turning us into the police for theft that was crossing the line. I have not called a lawyer yet but sure am thinking about it. I contacete the BBB and asked If they could PLEASE fix this problem that would be great.
I also contacted the head peopla at renta center i sent them this same e-mail and told them" I f you can't fix this problem Than come and get your property promptly" that was days ago still no response... I guesss im just going to go drop it off on the side walk in front of the store my self. DOnt do renta center. Its a bad idea.
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