Our grandmother shipped a car from her home in the South to Portland Oregon to surprise my 15 yr old son on 1-25-08 and it never arrived. It is apparently now missing along with the drivers. The company has been rude, they are unwilling to give us any information, when they do answer their phone, and when asked to speak with a supervisor, we don't get return phone calls to the person we have in charge of talking to the company. We finally threatened to call the police and their response was "to do what we thought we needed to do".
The drivers who picked up the car are currently missing along with the car. They won't answer their cell phone. My grandmother is out a car with low miles AND over 900.00 in money orders she handed over to the drivers. She was asked for her credit card information but thank GOD she did not give it out.
No one claims responsibility and the company has had horrible customer service. The car is worth about 8,600 as it was driven by my grandmother and had low miles. We are stuck and have no idea what to do. Be careful using a company with poor customer service and drivers who go missing with your possessions.
I looked on the Better Business Website and found this company listed with a A although they had 634 complaints, wow and the company's claim on this site is quote "According to the companys contract, the company is not responsible for delays in delivery or pickup, damage, lost or stolen items, however the company states it will assist its customers in resolving carrier disputes". You be the judge of this.
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