I purchased two used Xbox games from this Game Crazy store in December.
Prior to purchasing these items, a store employee who sold me the games told me that I had 90 days to return the items if they were defective in any way. However, the back of the sales receipt has a "return policy" that clearly states that "all used product sales are final." This employee lied to me to get me to purchase used merchandise from their store.
In addition, the item sold to me was not what I intended to purchase. I own an Xbox and the game sold to me was for an Xbox 360, despite that the game was contained in the packaging for the Xbox game I was looking for. I cannot use the Xbox 360 game with an Xbox system.
Finally, the Xbox 360 game sold to me was defective. The game disc has a crack in it. This make it unusable.
I went back to the store within four days of purchase to exchange the Xbox 360 game for the same game but in Xbox format. I waited for 30 minutes as the same employee who sold me the game shuffled through hundreds of used game discs that appeared to be disorganized and in no particular order. Eventually, he told me they did not have the game.
I asked him if I could exchange the game for a different game and he said yes. I found another Xbox game and upon doing the exchange I am told the new game is $5 less than the Xbox 360 game I purchased, and now I have a $5 credit with the store that must be used for a store purchase.
I asked for my money back in cash, and the store manager — James — tells me I must use the credit for a store purchase. I explain that the item originally sold to me was not what I intended to purchase, and that it was also defective, so I never actually purchased what I thought I had purchased. The item was sold to me under false advertising. This appears to be fraud.
James then tells me it is my fault that I purchased a defective Xbox 360 game sold to me in an Xbox game box. I receive no apology whatsoever from the manager and I am not offered my money back. I am told the store will call me if they find a replacement game and I leave with the defective Xbox 360 game.
Now I am waiting for the store to tell me that since 7 days have expired, I cannot exchange the game or get my money back on the fraudulent sale.
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