My frustration with Boost is at an all time high. Their "customer care" department is inefficient and ineffective. The representatives are intentionally vague, unresponsive, and pre-programmed with a singular company policy for every situation - NO REFUNDS EVER.
You will be on hold for 15 minutes before your call is taken by a person who has been trained to: 1) NOT provide any information; and 2) NOT given the authority to resolve your problem. They are hoping you will get frustrated and hang up.
If you persevere thru the static/hold music, you will then repeatedly be told "hold on, one second please, bringing up your account."
I am out $85. I have been a customer since 2003 and have re-boosted my account every 3 months, without fail. During the 2007 San Diego Wildfires, emergency services requested we turn cell phones off, I did. We had to stay home and be ready to evacuate anyway.
During that week my minutes expired. I did not receive the standard reminder recording to re-boost soon (as I have for the last 4 years). One rep let it slip that the reminder service was being updated and currently not in service. I understand the prepay contract, but an exception due to the unusual circumstances would have been appreciated. Boost would rather lose a customer, then refund ANY money EVER.
I really regret cooperating with their phone survey that they did about 3 months ago, I now believe that the information I provided to Boost in that survey put me on the list to be eliminated from their service (as in, I don't spend enough money with them).
There is NO "care" in Boost's "customer care". Well they can have my $85, but they will never get another penny from me. I am going to try going cell-less for a while - getting back to simplicity in life.
The most annoying thing was dealing with a company that has made itself unreachable. Boost hides behind off-site boiler-room employees who take all the grief for Boost's single minded short term goal of MAKE US MONEY!
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