We fell for the marketing ads for Vonage telephone service for our office. We are a home insurance company and very dependent on our phone service as a lifeline for our business. We paid the down payment money received some phoney equipment from Vonage. The day that we were cut off from Verizon, we found the equipment was not workable from Vonage so we contacted them. For over 3 weeks, our office was without phone service, so we finally told Vonage to cancel us and send back our deposit. We sent back their non working equipment.
We called Verizon to beg them to take us back. It seems they could not unless we were on with Vonage at that moment, so we had to pay another $60. For one day turn-on with Vonage so Verizon could turn us on to their service. (Which we gladly did.)
Vonage did return our down payment money (although our accountants estimate we may have well lost over $25000.in busines due to the Vonage fiasco.)
Now for the kicker! After all they put us through, they have turned us in to a collection agency to collect for all these months since we first signed on... Even though we never had one phone call go through or never had a minute of service with Vonage.
DON'T Fall for their Tempting Ads. You will enter a nightmare zone that we have found no way out of.
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