Complaint / Review
DRS Transfer & Storage - Smooth Moves Moving - Guy Ailam
Get your property held hostage & damaged. Pay for non existent insurance. Ripoff

I was told they were a West coast large company by Guy Ailam, with tractor trailers. They have one truck which was too small for the job. What property they packed was done so badly and without thought that it was wrecked.

They origionally gave 30day payment terms to my husbands company and then demanded payment immediately or they wouldn't deliver our stored property. They also demanded $300 extra for using a pre agreed credit card.

The conservative estimate for damage to our furniture and property is $4000. I had paid extra for full insurance coverage. I filed my claim with Ailam who then ignored me. The phones are not answered. All emails returned. I finally got hold of him on a cell number and he said he'd been sacked and no longer worked for DRS. The call ID on my phone said Smooth Moves Moving which is a DRS alias. I confronted him on the phone saying that I knew it was the same company, operating from the same address and with the same owner and he sent a hostile email reply.

If you want to be lied to, get your property damaged, pay for non existent insurance, then trust Guy Ailam and DRS / Smooth Moves Moving.