THis is the rudest company i have ever dealt with. My mother tried to cancel her policy because she realized she had a policy with the dealer already that came with her vehicle. When she called to cancel she was harrased and interrogated treated like a child as to why she wanted to cancel. She shouldn't have to give them any other reason as to why she wants to cancel other than she dosn't need it. This companyis the Worst.
The two people she spoke with told her she didn't know anything about repair costs in her area and that she had no idea what it takes to repair a car. My mother is not an idiot. She bought her car from the local dealer that her and my dad have been friends with my whole life (i am 38) SHe certainly shouldn't have to be talked to this way for any reason.
On top of it all she has to jump through all these hoops that really have nothing to do with her cancelling her policy. They tell her she has to have a notary verify the mileage and her signature and she HAS to mail this to them not fax it in.
When i called the company today and asked why it had to be mailed and couldn't be faxed i was given the crappy excuse that the raised seal from the notary wouldn't go through... Well the last time I checked (this morning) a notary is just an ink stamp. Not a raised seal. So they could accept a fax. And really what business is it of theirs what the mileage is. SHE WANTS TO CANCEL THE POLICY JUST CANCEL THE DANG THING! DO NOT do business with this company.
Not only are they rude and the worst customer service they are on the verge of defrauding her. I will make it MY GOAL to see through any attempts made by this company if the continue to charge her for this policy.
Oh by the way, when i called and asked to talk to a manager... I was told they were ALL busy. Isn't that odd that in a company ALL the supervisors and managers are busy? Chicken!
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