On August 01 I purchased an extended warranty on my 2001 Lexus LS 430 from National Auto Warranty Services (NAWS) in Wentzville, MO. On Dectember 28, I bought a new car and cancelled my policy.
On January 5 NAWS acknowledged receipt of the cancellation.
On February 23 I called NAWS inquiring about my refund. A representative told me that $1133.16 was credited to my Master Card account. I called the bank and was told that no refund had been received by the bank.
I called NAWS back and they sent me a "receipt" (NOT from the bank) indicating they had transferred funds to a CLOSED account. This card was a lost Master Card of mine from several months earlier. The receipt did not appear to be from a bank nor did it have any bank identification on it.
I called the bank again to see if funds had been credited to my closed account. No money had been transferred according to the bank.
I called NAWS back and was told repeatedly by the representative that it was the bank's fault for losing the money and NAWS would do no more. I asked to speak with a supervisor several times and was told the supervisor was busy and would call me back. No calls have ever been made.
NAWS keeps waving their receipt around saying they made payment. If they HAD made payment, where is the BANK receipt? I would think the company would want to verify that funds had indeed been transferred if a customer was saying they never received a refund due to them.
NAWS has very poor customer service. Additionally, I believe their actions, besides being dishonest, are bordering on fraud. They "transferred" funds into an account they knew to be closed and then refuse to initiate an investigation into the "lost funds". NAWS still owes me $1133.16 which they refuse to pay and refuse to acknowledge any fault on their part.
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