Our receiver has been missing channels from the first day we plugged it in several years ago. When we report it, they have us go through the steps: unplug the receiver for 30 seconds, plug it back in, turn it on, and then "What does it say now?" Finally, in June they came out to the house and said that the card in the receiver was the problem and that they would send one through the mail. When it came in, we were to put it into the receiver and then call them at the 1-800 number. The card never came, so we stopped paying.
On the 8th of August we finally received a call, and he said he would make up for the mistake. We had to pay the past-due bill, and then they would bring out 2 new receivers and a new dish, since ours was now outdated. Everything was set to happen on the 17th. Well, guess what? Now they want more money, and they can't put in the new receivers until the 25th. They even want the money now. We told them we are not paying until we know they are really going to fix the problem. They aren't sending the truck until we pay. Standstill.
We asked to speak to a supervisor, who just yelled at us as if we were trying to dodge paying a bill. We asked to speak to a manager. David, just David, because he refused to give us a last name, said managers do not take phone calls and refused to let us talk to a manager. He implies he is the only one to talk to. Either we answer to him or he does not help us, and we have to wait a week longer. Now my children, who have been waiting all week, have to wait.
DirecTV is a rip-off. When you have a problem, all they want to do is try to sell you another package, and I have no idea where to go now to get the service we deserve. I would also like to make a formal complaint against this supervisor, David. Since when did it become okay to yell at a customer?
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