I've had nothing but problems with sprint since I added my second line. I've been given the run around, hung up on and actually threatend that they were going to "kick" me off from sprint cause I called too much!
I have been charged for internet usage when I pay $15.00 a month. I've actually caught them in lies then all of a sudden I'm not connected with them anymore.
I've been on the phone with 3-4 different customer service reps who can't speak any english only to be transferred to another non-english speaking CSR then I get hung up on cause I can't understand them!
I wait on the phone due to the "high volume of calls" for longer then a hour, (hmm. I wonder why the call volume is so high?) then I get hung up again! I listened to a CSR for 45 minutes while she was "helping me" only for her to ask me what I was calling about after 45 minutes of talking to her!
I feel that I have wasted more time on the phone with them trying to understand what is going on with my bill. I feel violated and upset cause there isn't any specific person to take care of this matter.
Is there anyone to help me?
0 comments