We cancelled our account (two cell phone numbers) with Worldcom back in October. Yet, the phones still had service. Again, we call in November.
Yet, service is still on. We call again in February. Service is still on. We periodically use the cellphones to see if service is cancelled. Still not cancelled. (The phones were used maximim of 5-8 minutes for a few months to see if service is cancelled.
In May, we call again. We have an enormous bill, according to Worldcom. We speak with someone. They agree that we will pay $300 to settle the account.
In July, we still get bills as if the phones had not been cancelled. We pay $500 just to settle it. Yet, we still get bills. We email them. They say we still owe $81.01. Yet, in August, we get a bill for $647.04. This is contrary to what was said in email.
When we call them, they refuse to talk to us and even hang up on us. They no longer respond to our emails. HELP! We want to settle this and get Worldcom out of our lives!!!
Ria
Santa Clara, California
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