In April I bought a new washer and dryer from Aaron's Sales and Lease. I opted for the 90 days same as cash, paying off my agreement in July.
A few months after this, right after my agreement had been paid in full, the washing machine started leaking. I talked with the then manager, Jim, and he told me that since I had paid the washing machine off early, I did not qualify for any type of warranty or loaner. After arguing the point, he finally said he would let me have whatever warranty was left on the machine after I bought it. (This was supposed to be a NEVER BEEN USED machine.) He came and got the machine but did not bring a loaner, leaving me without a machine for over a week, when I had been told it would be only a day.
The machine came back a week later and they said there was nothing wrong with it. They hooked it up and left. Again, the washing machine was leaking! Jim sent over the All Brands repair man, who looked and said it was not leaking. How to explain the water all over the floor? He said I was using too much soap. So I cut back on the soap. Still leaking! At this point I was using so little soap that my clothes were not even coming out clean, yet the machine was still leaking onto the floor when it hit the spin cycle.
Jim told me there was nothing wrong with the machine and that I needed to take my "imagined" problem up with the makers of the machine. So I talked to White-Westinghouse, and they sent forms for a replacement machine. However, the All Brands repair man had said there was nothing wrong with the machine and that I was using too much soap, so my request was denied. Case closed.
By this point, my new laminate floor was warped and ruined by the leaking water. I was fed up and emailed Aaron's district manager, explaining my problem. A day or so later I got a call from someone named James from the Aaron's store here in Missoula. He said he wished I had called him with my problem. I told him I had called the store SEVERAL times, but of course he knew nothing about it because Jim had been the manager then. He apologized and immediately came and got the machine and brought a loaner. It was February by this time. I had him look at the floor and see the damp, warped laminate and smell the mildew coming from under where the machine had been sitting.
Months went by and I had not heard anything, so I called the store. The saleslady said she was on the phone with the repair shop and would call me right when she hung up. She did not, and about a month later I got a call saying my machine was fixed. I was told that the hose was cracked at the bottom and that it took them a while to find just where it was coming from. The delivery men had also told me the machine leaked so badly at their store that it ruined a couch. So, after 4 months of using the loaner, which, by the way, never leaked at all, I got my machine back. It was June 9 by now.
On my first use of this newly repaired machine, I was left with water again all over the floor. I called Aaron's immediately and the guys came back out and said it was the hoses connected in the back that were leaking. They reconnected them and left again.
A day or so later, I did another load of laundry, and when it was done, I noticed there was water, AGAIN, all over the floor, leaking out the front. I moved the machine out to clean the water up, and the entire machine's sides were about falling apart under my hands. The front and sides were all loose.
I cleaned the water and called James at Aaron's and told him the machine was leaking again and we needed to figure something out. He told me that there was not a problem with the machine and that they never could get it to leak at their store. When I told him what his own delivery men had told me, he said it was a front loader that was leaking and that the delivery men did not know what they were talking about. He said he would have to speak with his manager and would get back to me the next day. He never did.
A week later, we called him back and he told us he was not going to do anything else with the machine because it was NOT leaking. He could not explain why, during the 4 months we had their loaner machine, we did not have any problem with leaking water. He insisted there was nothing wrong with the machine and that we would have to take them to court. So that is what we are doing.
I bought a brand new washing machine from Aaron's in April 2006 and fought for over a year to have the leak fixed. For over 4 months the machine was not even in my possession. Now I am left with a machine that not only leaks but is falling apart. My new floor, which is less than a year old, is ruined where the machine sat. This is what you get when you do business with Aaron's Sales and Lease Ownership.
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