Verizon has allowed ESBI to bill my phone bill $13.73 for a service called "My Info Guard", a supposed ID theft protection for my voice mail. My problem is, I have never heard of ESBI or "My Info Guard" until I saw my bill. I did not authorize it, ask for it, request it, etc.
I have emailed Verizon and will be interested in what they say. I have read several other past reports on this site and others for similar problems with Verizon and ESBI.
I do know that I am prepared to go to the Indiana Attorny General and other federal agencies with this problem if it does not get fixed.
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