I used to work in a call center that answered calls for VZW customers. I am also a customer. The information given is a firsthand account of how you are treated and why you are treated that way. I check the VERIZONPATHETIC website (Post: Why You Are Lied To) at least once every 3 days to see if I ...
Massive problems with ONE-BILL plan. I was switched to at least twenty different customer service reps. It took two months to resolve! I once had a $614. Bill in ONE month. They could not locate the problem (s). Wasted MANY Hours of my personal time. Brought back all equipment kept phone, On-line ...
I have an account with Verizon Wireless and I thought I was with one of the most professional cell phone providers in the nation. I also thought that their customer service was top notch but recently I had an issue come up that has really pissed me off. I have 2 cell phones and 1 internet hotspot ...
On 25 February my contract with AT&T was up and I was looking to switch to a more reliable provider. Verizon was offering the iPhone on their network so like many customers I made the switch. But there were several hoops to jump through. Verizon charged me a $400.00 security deposit which the ...
I don't think I'm the only one out there, so please let's get together to stop this robbery! Last June a Verizon sales man came to my door. He talked the company up and told me I couldn't beat the prices, NO hidden fees, better Internet. He asked what my monthly budget was for cables services. I ...
After numerous attempts and hours on the telephone with Verizon Fios technical support addressing concerns over the fact that STARZ ONDEMAND HD is not streaming any movies under the HD category in HD. This rep informed me that this is what Starz is providing and that Verizon can not fix nor contact ...