I have had nothing but problems with this nightmare company from the start. They are horribly disorganized. From day one I have dealt with nothing but incompetent people.
On or about September I was forced to cancel my account with Directv. I was relocating to an apartment that could not accommodate Directv services. They gladly cancelled my account and sent me shipping packages to return two receivers. I dutifully returned their receivers. I even called FedEx to make sure they had received them, which they had.
A few weeks later they sent me a bill for the two receivers. I called them immediately to refute this. I provided them with the tracking numbers of my return. They apologized and credited my account.
Eight months later (currently) they have sent me to collections. I have not heard a word from them since September. They are a horribly disorganized company, and I refuse to pay their fees for the receivers that I returned to them months ago. I have attempted to contact them to solve this problem, but they refuse to work with me. They just put me on hold for hours. Every time you call, you get another customer service rep that you have to explain the whole situation to all over again. Once explained, they put you on hold for another 30 minutes, then another rep gets on the line and you have to explain again! This company should not be allowed to be in business. I have hired an attorney! If anyone is involved in a class-action against them, please contact me.
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