Complaint / Review
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They refuse to credit my account for the amount I paid. I called to cancel less than 3 hours after I gave them my debit card number. Ripoff

They refuse to credit my account for the amount I paid. I called to cancel less than 3 hours after I gave my debit card number to someone named Mandy. The receptionist took my message and Craig Burns, the Director of Finance, called me back on the same day.

Craig told me that he can only give me a partial refund of the $818.95 I was charged. He said that he can refund $269.95, leaving me to pay a "reduced price" of $549.00. He told me that he is being reasonable and I am not being reasonable. I asked to speak to Robert Sullivan, the Executive Director of Finance.

Craig then put me on hold and transferred me to Kevin Smith, his supervisor and the Senior Director of Finance. Kevin also said that I can only have a partial l refund, but he said that he would credit $440.95, leaving me to pay $378.00.

I told Kevin, as I told Craig, that I want a full refund of the $818.95. Kevin told me that he'll pull my conversation with Mandy, review it with the compliance department, and call me back. At this point I am waiting for Kevin to return my call.