In 2003 I joined the Reward Zone program with Best Buy. I thought it was great. Even when I price hunted I calculated the reward in the overall comparison. Last year the program, for me turned sour. It started with information errors on my account when I went online. I was unable to get into the account I previously had no trouble with. That is when the saga of the never ending "wrong information" began. Multiple calls later with the 6-10 business days to update my information a regular game, my information stands still uncorrected. Currently my address is in another state, the e-mail is wrong and I am supposed to receive certificates by mail or notifications??? I don't think so. I checked the address they have for me and it is a multi-family residential area in OK. (I live in FL) I tried correcting the information over 20 times with Reward Zone service - no avail yet store managers and Best Buy corporate hold them as quite capable. I even had one call center rep pose as a supervisor until I asked him with the customer relations person listening in at the same time. There is no follow-thru, no accountability and I have NEVER been able to get the same person to speak with. I truly believe at this point that it is intentional. Why can't they correct someone's info and get it right after so many times? What is more disturbing is that a google search uncovered for me many people with the same problem under different sites. I understand it is a reward program but consider my hassle and time and if the discount per se is worth it. One thing I have learned from this also is that consumers who have trouble with Best Buy are screwed. The call centers shield those who could really help you and your cry for help falls on deaf ears.
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