I bought a set of solar powered outdoor lights from this Home Depot. Usually I am reluctant to go to this particular store as I have been robbed there beore, had my car broken into twice and they have dozens of vagrant migrant workers lurking in the parking lot. Against my better judgement I bought the item.
I gave my receipt to the door checker who checks to see if you've stolen anything. She did not give my receipt back. When I got home, I opened the box of lights only to discover that these lights had already been sold once before and and already returned.
Uncertain if all the parts were in the box, I decided to return the item. I paid $99.99 for this item plus tax. Arriving at the store I was told they would ony give me $79.99 for the item on a gift card, although I had bought the item only 45 minutes before.
I explained the reason I didn't have a receipt. This made absolutely no difference to the person at the counter. I asked for the manager and he refused to do anything about it.
So now I will file a lawsuit in small claims court for as much as the law will allow. Most companies give you a receipt or the product is free. It is the most common store rule I have ever encountered. Don't expect the same good treatment you get at McDonalds at Home Depot.
It is a dangerous place to shop. I have had thousands of dollars of tools stolen from my vehicle at Home Depot on more than one occasion. If you're looking for a good, honest hardware store to shop where you don't have to worry about being ripped off, robbed or assulted by vagrant migrant workers, -stick to.
Mary
North Hollywood, California
U.S.A.
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