I had bought a tub, and I travel quite a bit. The contractor I had installing the tub phoned me that the tub was too large. He returned it to swap it for a smaller one that cost the exact same amount. The contractor did not bring the receipt, and Home Depot does not do swaps, so they refunded the money, but at a sale price that was $100 lower because he had no receipt. The contractor took the credit and bought the smaller tub along with some plumbing items for the installation.
I returned home 2 days later and took both receipts in to prove what I paid for the tub, which was $100 more than the store credit they gave me. When I showed the refund and my receipt showing what I paid, Home Depot said there was nothing they would do to give me back my $100. I talked with several managers, including the store manager, and they all refused to help. So I am out $100.00.
I cut up my Home Depot card, and now I go to the other store only. They have an electronic system that shows all your purchases for a year, so no receipt is required. I spend about $10K a year on rebuilding supplies, and Home Depot did not care that cheating me out of $100 would cost them thousands in business. Now they are in financial trouble, and I say "no big surprise" to me. Cheat your customers and this is what you get. I will never do business with these cheats again!
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