HD using a third party to track returns... Bad business.
I have ALWAYS shopped at Home Depot since the first store opened 26 years ago in 1986 at Oceanside, CA and have only gone the Lowes across the street from my house once because HD was out of an item.
I enjoyed the fact that if I didn't have a receipt it was not big deal but lost out if the item rang up below what I paid for it. My loss. But now I find I was denied a return with a receipt? How strange. So, are they calling me a thief? I have a stack of receipts from Home Depot measuring an inch thick and ONE Lowes receipt. Give me an email address and I will scan and send them to you. One thing is for sure, I don%u2019t appreciate being treated this way.
May 3 I returned a defective microwave oven, 6656 00020 85467, the cashier Perri made a mistake and didn%u2019t notice the receipt I handed her. After speaking to a manger named David and after making 2 extra trips to your store he ended up giving me a store credit for $40 dollars. Home Depots mistake, wasted time and effort on my part but I did not complain. The time it took to get the $40 cost me money. My time is worth more than that. And now I am denied for trying to exchange a $20 water fountain pump that didn%u2019t last 2 months? Something is definitely wrong here.
At all times I have always shown my I.D. And never tried to conceal who I am or the fact that if the item is faulty or if I am not happy with it, I will exchange it for something else. I am taking Home Depot store credit and buying Home Depot items. Had I known this is a problem I would have made an effort to bring the receipts with me.
Please remember, I was denied yesterday by returning a $20 faulty item that lasted only 2 months %u201CMade in China %u201D, with a receipt.
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