We ordered two items from this company on Janurary 10th. They took the money from our account on Feburary 7th. Since then, and despite numerous emails and attempted phone calls (the message box is always full) there has been no response other than a form letter from the company that was obviously posted prior to the Christmas Holidays stating family problems and possible delays of goods ordered.
This is quite some delay!!! Although the amount involved is not an enormous sum of money, it is the principle behind the interaction/failure to carry out the process that is bogus in this case.
If they were not going to fulfill the order why take the money? If they were not going to be able to fulfill it and knew this... Why not put the money back? Nothing has been forthcoming from this company despite as mentioned numerous emails and attempted phone calls.
This has since been reported to the BBB (Better Business Bureau) and this organization. Next stop, if nothing is forthcoming will be the legal channels.
Someone who does business in this manner should not be allowed to do business period!
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