A couple weeks before, my Amazon shopping cart software abruptly reverted to a classic edition, many months old actually. Consequently, numerous products I'd preserved vanished, along with a quantity of products I'd possibly purchased or erased reappeared.
After I conveyed with customer support, they explained that once a product vanished in the shopping cart software, it couldn’t be retrieved. I stated for them that many items which have been eliminated, had actually reappeared. Clearly, if a classic shopping cart software document from weeks before still endured on the program, the previous document from the day or two before does additionally, and therefore might be repaired, when they desired to.
This set people off a round of guarantees to repair the issue, till, after much backwards and forwards, they reverted towards the aged, currently-discredited declaration that once anything have been eliminated it couldn’t be repaired.
Equally Amazon’s shopping cart software procedure and also the company’s perspective toward customer support are damaged.
0 comments