Background:
Me, my husband, my son and his girlfriend were all on one plan, "The Family Talk Plan". (my husband and I are now on Verizon; however, My son and his girlfriend are still on Cingular due to contract obligations). They were charging me as follows:
When we were all on the same plan:
My husbands phone: $19.99 for an additional line
My son's phone: $19.99 for an additional line
My son's girlfriend: $19.99 for an additional line
My phone: $37.00 for primary line and $19.99 for an additional line.
Now that it is only my son and his girlfriend:
My son's the primary: $37 for primary and $19.99 for an additional line
My son's girlfriend: $19.99 for an additional line
Hmmmm, I said to myself. Where is this additional line that was being charged under MY line as primary and now my son's line as primary? Aren't I already paying for it under the other lines? Well...
I called Cingular and come to find out, they WERE incorrectly charging me! They credited my account for $239 and change for one year's worth of charges and put in a "billing ticket". They'll investigate it.
I asked the associate if I was going to get credit for the other 3 years of charges and she said that I may not! Needless to say I filed a complaint with the FCC today requesting the $700 dollars owed to me PLUS the taxes I paid on that money PLUS interest PLUS I want to cancel my service without any charges for early cancellation.
So, my advice to you is: if you have additional lines on ANY account, especially Cingular, that you check your bill VERY carefully as you may have incurred these wrong charges too. My bad for not catching this for four years. But I did, and now they are going to pay me back. WITH INTEREST! We'll see what the FCC says.
BEWARE. Check those bills CAREFULLY! Pass this on to anyone that has Cingular Wireless/A T & T Wireless as a carrier and has the Family Talk Plan. If they did it to me, they're probably doing it to them too!!
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