Upon searching for a career position in Washington, DC and realizing my need to travel, and have a nonroaming phone plan, I requested Cingular to up-grade my wireless plan at the local Cingular Wireless store. However, the next month's bill reflected no up-grade and exuberant charges.
Again, I invested a lot of time phoning customer service, visiting the local store manager, and having the store manager speak with billing on my behalf about me having the right phone for this plan; however, no acceptance of fault by Cellular was acknowledged in anyway.
Cancellation of services with Cingular brought about additional nightmares with the company. Company harasses consumers, practices fraudalent billing, and does not honor their own agreements. But, Cingular Wireless did make a profit of 14,700, 000,000.00 dollars last year, hmm, I wonder how they accomplished 14.7 billion dollars in profit... Perhaps through preying on the masses of unsuspecting consumers. Two years later, I am still filing complaints with the Attorney General and worting off collections.
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