I contracted with Leaders Merchant Services to process and collect credit card payements for a software product I am developing.in early January I requested my account be moved to inactive status to minimize monthly fees because the product I am developing is not yet ready for sale. The account rep said they would do so, but the company failed to follow through and my account was charged fees in February resulting in an overdraft of my checking account. I had called in mid-January to follow up on some other charges to my account and was told that the inactive status would begin in February. However, I was charged the full range of fees again in February. When I called customer service to have it resolved, they refused to credit me back the unauthorized fees and now say they have no record of my January request. The dollar amount is not much, but I'm sick and tired of these companies with their arrogant, no-customer-service attitudes, thinking they can get away with ripping off other people.
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