They sent me a quote of $280 for 1 bedroom set and a couch on the third floor. I had them email me this in writing and schedule for pick up at 5 the next day. I was called at three and was told they can pick up early. I left work early but they were 2 hrs late because the drivers stopped at McDonalds for dinner. The driver was charging me for things not discussed by Sophie who runs the office and scheduled my pick up. Because if this miscommunicatin my pick up was delayed for another hour. Note: they do not send professional movers. They took their sweet time wrapping my things and moving them downstairs. It was very fustrating watching them make phone calls and sit and relax while on my clock. Now it's about 11 and the driver calls someone that is off site to get a final price which went from $280 to $900! I was in SHOCK! They already loaded my things and stated if I do not pay I would be charged $295 per night for storage. Well the next day I had to take more time off of work to speak to Sophie who admitted herself it was a ridiculous charge. They did take some charges off but then added a long cary charge of $140 and a stair chage of $70 even though I made them aware of the third floor and was guaranteed they would only charge me a one time fee of $70. I talked them down to $600 but only because Sophie hinted my furniture would be put up for auction. Now on top of this I am being charge a $75 late fee for my monthly storage payment of $70. The contract does not state when payment is due so I emailed and called to find out this info with no repsonse. So I sent in my payment. Sophie called me and said she did not receive it. I sent in a second check certified mail this time and magically she recieved my first check. I have a feeling she will cash both. I'm waiting to see. I have never felt so ripped off before by a company. I have filed complaints and will continue to do so to prevent this from happening to anybody else.
0 comments