SEARS and Extended Warranties. Not only are they not honoring them they continue to try and sell senior citizens extended warranties that are 40% of the sale price which I see as excessive (rip off!) since you should not pay more than 10% of the purchase price for an extended warranty. My parents recently experienced a salesman at the Northbend Oregon, Pony Village Mall, Sears store try to sell them an extended warranty on a washing machine that was a little over 40% of the sale price! They didn't buy it but then they had a refrigerator go out about 2 weeks later and the same Sears store (Sandy or Scott 541-756-7323) refused to fix or bring them another one and it did have an extended warranty! Sears has quite a long list of complaints! An investigative reporter named Tappy Phillips at WABC-TV in New York had some success getting a refund for one consumer but Sears wanted the consumer to sign a document that said there could be no publicity regarding the settlement! I'd like to see them get some publicity! Thank you!
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