I hired Authorized Cleaning Service to clean stairs in my house in June. The home was built in 2005 and had minimal stains on the carpeting. They did their job and I allowed several hours for the stairs to properly dry without walking on them as much as possible and never with shoes. A few weeks passed and it was as if the stains reappeared in the same locations and almost spread or worsened. I called to display my concern and was handled with disgust. They offered to send a discounted service and explained that by "deep cleaning" they would reach the pads and allow a large fan to blow dry these steps so they would no longer be stained. They also charged me for a scotchguard protectant and assured me that this whole process would remove the stains and they would not come back. They performed the service July.
I paid for this service after such a guarantee and the extra "scotchguard protectant" only to have the stains reappear a few weeks later. Now this was the second time I had been ripped off by this company and I called once again and was given the run-around by several employees. For months I tried to get someone on the phone who would seriously listen to my complaint. I had called on a weekly basis, different times different hours trying to get someone to solve my problem. Each time I was brushed off as if my business wasn't worthwhile. Finally after finding out what the manager's name was they spoke to me. I had to repeatedly call and ask for Shawn to handle my complaints in any way, shape or form. When I did finally get the courtesy of a conversation with him it was November, and according to the owner too late for a refund.
When I explained that I had been calling for months and unable to get anyone even remotely interested in helping me I was told I could get air duct cleaning service, or another carpet cleaning. I replied I DO NOT wish to do business with your company and would just like a refund for services that were not done in a satisfactory manner. Which of course was not granted and leads to my complaint 5 months later.
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