My husband had signed us up for Dish Network since there was a Dish on our new house from that company. Since starting service we had numerous issues with service and followed thier steps from the website as well as thier customer book to resolve said issues. None of these worked so we decided to go with a different company.
Upon calling Dish Network to cancell our account we were told we are under contract. We found this odd as we never received a contract for service and could not find one on-line. After talking to a customer service rep for half an hour we were told that we would be sent a copy of our contract within 3-5 weeks and that until they could give us a copy of that contract we would owe nothing. We were also notified that there would be charges from a company named VMC Satellite.
Looking in the local phone book we did not find this company listed anywhere. Since we had never heard of this company before nor could we find information about them we asked who they are. The Dish Network rep said that they are the company we ordered our service from on-line. Since we had called a phone number that was specifically listed as being Dish Network we questioned the rep about VMC and where they are located.
We had never been told that we were not talking to Dish Network directly while ordering our service nor did we ever receive anything with the company name VMC Satellite, until they sent us a bill. Upon hearing that VMC is in Virginia (we are in South Dakota) we made a point of pointing out that we would have ordered from a local company if we knew we were not talking to Dish Network directly for ordering our service.
Since starting this procedure on 10/03 we have talked to 5 different customer service reps of Dish Network as well as VMC Satellite. On 10/18 we had $167.99 automatically withdrawn from our account by Dish Network, without our permission and without having sent us a contract.
Upon calling Dish Network as well as e-mailing them through their website we have only gotten the answer that "It's policy." As of yet we have not been reimbursed anything and we have a $290 bill from a company we had no idea that we ever talked to (VMC Saltellite).
We have since filed a complaint with our State Attorney as well as contacting the Better Business Bureau.
If anyone has any information about any Class Action Lawsuits against either or even better both companies we would love to come on board.
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