My intent is not to slam Prepaid Legal Services, I just want to mention the fact that I did not have a good experience with my Provider Law Firm - Kramer, Feldman, and Monaco.
I am just wondering, does PPL truly have intent and desire to provide quality meaningful service to its members or are these services just a mere object for peddlers to make money with.
I was in process of purchasing a home and I needed some legal work done for the closing process. I called my provider law firm -stated above - and they referred me to a local attorney.
My local Attorney (actually the firms paralegal) looked over my contract and decided she did not want to help me because she had a problem with my Mortgage broker in the past. My broker called the law firm to clarify a few things with the paralegal, and the paralegal was excessively rude to my broker. Then the paralegal from my reccomended law firm decided not to take on the legal work for my purchase.
I had to hire an Attorney outside of PPL in order to get the job done.
I would have really appreciated the 25% discount that was available through PPL, but I could use it because that discount only applies if it is a PPL attorney. I highly doubted that PPL would have provided another referral that would actually do the job, I had to go on my own, this service did me no good. Now I am paying $300.00 more than what I have originally planned. I was hoping PPL would be able to save me some money. I explained this case to customer service via, and I have yet to hear back from them. Do they actually care about the members, and providing a meaningful service?
Now in all, I really think that this service is a good idea, they just need to work on actually providing the service or is this just a mere bogus peddling object? Any suggestions on how this service could be improved? It could be helpful in the future if they actually strive to deliver.
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