I bought a washer and dryer through the Home Depot based in part on the rebates. I was denied my $75 gift card rebate with a form letter stating the documents I sent were unclear, the product was not eligible, etc. I sent everything in clear detail and in total compliance.
Home Depot has a fulfillment company that handles these rebates - it is:
CONTINENTAL PROMOTION GROUP, INC.
1120 W. Warner Road
Tempe, AZ 85284
CPG
KEY PEOPLE:
Chairman and CEO: Samuel S. (Sam) Garvin
VP International Sales: Rick Baer
VP Marketing: Mike Leonard
LOCATION:
7405 E. Monte Cristo Ave.
Scottsdale, AZ 85260
Phone: 480-606-9300
Fax: 480-554-9838 cpginc.com
Original Business Start Date: 08/01/89
Type of Entity: Corporation
Principal: Kevin Iurato, Attorney
Customer Service Contact: Michelle Barker, Supervisor
Phone Number: 480-606-9300
Email Address: pla@cs. Rebatestatus.com
Web Site Address: cpginc.com
Refund or Exchange Issues: 1453
Outcome of all complaints -
Resolved: 1420; Reason
Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB
Perhaps this is a resolution. I see from usacomplaints.com that there are a great many others who have also not received their rebates. I hope the BBB can assist.
One way to prevent this is through class action. The attorneys get the best benefit of it, but it costs the companies horrific amounts. Best of all, sometimes the judge awards injunctive relief preventing them from doing certain things or better still, they have to pay the suing attorney to oversee their continuing business.
Let's try the BBB and see what happens.
Good luck.
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