After reading how many other consumers have had problems getting Home Depot to honor gift cards, I'm surprised HD can still get away with it. I bought ~$5000 worth of appliances last June and specifically went with Home Depot because of the 'deals' they had available: GE rebate, delivery rebate, and Home Depot/Energy Star $200 gift card. I prepared them all at once and mailed them all the same day. Guess which one magically disappeared... The gift card. I checked the rebate status website and it said that I had a rebate for a garage door being processed?!?! That wasn't right either.
I called them a few times and was told first it was being processed, then my rebate couldn't be found at all.in January I called and talked to a woman who said there was an error on their end and that she had it sorted out, the rebate had been submitted and to expect it in 4-6 weeks. Makes you want to record conversations huh?
When I last called, they said I need to fax them the original rebate form FROM LAST YEAR. Don't they have that? And everything else I sent them? Anyone out there have an Home Depot gift card form for the purchase of qualifying Energy Star Appliances for June 06?
I found the form for THIS year's promotion online. Maybe in the stacks of papers I have I'll one day located the original form... in the mean time, I'm going to call my credit card company (also Home Depot) and see what they have to say. See if I can pit Home Depot against itself! Otherwise, I'll follow the advice of others and start emailing execs. Oh and start going to Ace Hardware and Lowes.
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