I am a former customer with Sprint PCS. There were 2 telephones on the account, 258-0000 and 598-0000.
I went into the Roseville, Michigan office to explain that one of the phone numbers 598-0000 would be transferring to Nextel. My intuition told me to visit one of the stores to avoid any problems with transferring a phone number from one company to another. The customer service representative had spoken to the manager who is currently located in the Troy, Michigan Sprint location to note my account to confirm that my service for 258-0000 would not get shut off. Unfortunately when 598-0000 was transferred to Nextel my 258-0000 service was also shut off.
I went back to the Roseville office to explain the situation and they said the notes were in the computer but they had no idea why my service was shut off. My service was disconnected for two weeks before the problem had been resolved. After numerous calls to Sprint and requesting the person that originally assisted me, he refused my calls and game me an excuse of there was nothing he could do to restore my services and it was out of his hands and it would have to be a corporate call. Finally, Sprint restored my service 258-0000 and they added me with a new contract service date, and as a new customer starting me over again. (I was furious)!!!
After numerous and numerous calls to Sprint, finally I thought I had gotten the dates straightened out until I received a breach of contract and was charged service fees and charged a termination fee of $150.00 plus additional charges. I went by the service date of the original contract not their new date, because supposedly it had been settled. I have had to suffer the consequences of inconsistencies of bad customer service and I want this problem resolved immediately.
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