First off, when I got my phone I always have the automated system interupting my call, just comes in on my line and says your account balance is $9.83 you have 89 mins available for my call and disconnects. When I call no one know anything about this, never heard of it before, but heard of something like it. They say they will take off the messaging on my phone so that doesnt happen, it still happens. So I called plenty of times regarding this matter and it was forwarded to the IT dept and it will be fixed and I will get credit for all the calls made when the auto system interupted my call and disconnecting me.
Nothing ever happen, however I switch to a premium plan, so now this doesnt happen very often. There have been many other problems, but the one that just made me want to cancel my service is I purchased some call tones. (music a person hears when they call you), there was a problem with it, so a rep cancelld my service and restarted it and all my purchased tones will have to be purchased again. I will not do that, why should I have to purchase them again, I have only had this service for a month. I was told this happens all the time, theres nothing they can do. That is not acceptable. There needs to be more educated people hired as customer service reps at least someone who can speak and who knows not to use the word aint when speaking to someone on a professional level, especially when you say you are a supervisor. (Wayne in the Kentucky Office. No one knows what is going on in this company, they all lie and do whateva to make you spend more money.
I had a problems with the connection with my phone so I called and I asked to speak with a supervisor because the rep wais arguing with me, he cut my service because he didnt like my attitude and I asked to speak with a supervisr and he hung up on me. Turning off the phone makes you spend more money to get it reconnected and activated. This company is ridiculous.
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