On the date of 4/20 I ordered a pair of shoes from Urbanfly apparel, or so I thought. As of today, 6/27, not only have I not recieved my product, UrbanFly Customer Service has stopped responding to my emails, the Customer Service line does not work by phone, and the entire websites inventory is currently empty.
Order Information
Order #188
Order Date: Thursday 20 April
Products
1 x Nike Air Force One Mid - Black / Red
- Size: 10 $79.99
Sub-Total: $79.99
FREE SHIPPING! (Free Shipping Only): $0.00
Total: $79.99
Status History & Comments
04/20 Pending
04/22 Ordered - Rice Rice
04/29 Ordered - Rice Rice change apt to #301
04/29 Ordered - Rice Rice
We expect your order to be sent out by Monday.
Thanks.
04/29 Processing
05/06 Processing Mr.
Thank you for your email. We expect to have your shoes shipped out by Monday. We appreciate your patience.
Thanks.
05/16 Processing As of today, May 14th I have yet to receive an order I placed on April
20th. The website says contact the shipping department if the window
is longer than 7-10 days.
05/16 Processing We are sorry for the delay. Please give us another couple days or so.
Thanks.
06/01 Processing Customer called in to enquire about his order, as it's been 2 months since he hasn't received it yet. He was worried about it kindly check and advise. Thanks
06/04 Ordered - C
06/08 Ordered - C Hello,
This is the reply as per your E-mail to us, in regards to:
You wanted to ask about your order status! Your order was out of stock so that's why it took so long for us to deliver it to you! Don't worry you will get your order as we have received it from the company.
Thank you for contacting us.
Customer Service Dept.
Urban Fly
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