I had been with Sprint for quite awhile.in the fall of 2004 (as told to me by at least 4 different supervisors on different occasions) Sprint "Accidentally" cancelled about 1,000 of their (at the time) Million customers insurance.
I just happened to be one of those customers. My phone broke and when I called them they accused me of cancelling my insurance myself. After I repeatedly assured them I would have done no such thing especially since my phone was getting older.
I finally was able to talk to a supervisor. After persistance on my part, and a great while on the phone the super informed me of the situation (SPRINT "accidentally" cancelling a great number of their customers insurance).
The supervisor then told me I would have to call the insurance company (which i guess is seperate) and that they were sending over forms explaining to them what happened.
The insurance company "never got them" and told me to wait 3 days and call back. This game of phone tag went on for four months! I was given the run around - each person telling me to call someone else and some saying they were actually doing something to solve the problem (especially the supervisors who told me about SPRINT "accidentally" cancelling insurance - they verified and explained the same scenario to me on a number of different occasions), and THEN telling me to call another person.
While all this was going on i was STILL being charged about $90 per month for my phone bill. I paid the first two months, but REFUSED to pay the second two months. IT WAS THEIR FAULT afterall that i had NO insurance!
After 4 months of being given the run around, nothing happening on their part, and HOURS (each day) being spent on the phone with them - I finally cancelled my contract.
However, I was THEN thrown into collections for not paying those second two months! I could have easily paid it, but was so angry because it was THEIR fault I didnt! I was so mad I did not want to pay the collections company but eventually did.
So not only did they RIP Me off big time, they also tarnished my credit report and score!!!
What makes matters more interesting is 3 different people working for the credit company told me that SPRINT keeps them in business!!! They said the different things they hear that Sprint does to people amazes them.
Sprint should be held responsible for their "mistakes"! This is no way to conduct a business or treat a once loyal customer.
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