In February, I purchased a new HTC Evo phone from Sprint.
At the time, Sprint knew they were selling a phone with defective charging ports but never told me. I had a problem with this phone in Pittsburgh while traveling for my job as a writer. The staff there refused to do anything to help me.
In May, I had the same issue and the woman at Sprint gave me a loaner phone and said the phone was covered under warranty and I would get a new or reconditioned phone, which I did a week or so later.
Today, at the same store, they changed their policy and refused to replace the phone, saying it was "physical damage" (meaning it was MY fault). They refused to give me a loaner phone and refused to replace.
Finally, after 80 minutes on the phone with Sprint customer service, getting bounced to four people-all with different explanations, I was told I would get a replacement phone sent to me overnight - The woman at the Sprint insurance company would not promise it would be a new phone.
Ben James at Sprint at first said he couldn't do anything to help me (he was my fourth person on the phone). Then he called back the store and said if I paid $100 deductible under my Sprint insurance plan, he would credit me the money, plus $20 for overnight delivery -which is all I wanted when I walked in the store. Why make me go the insurance route - so Sprint wouldn't have to deal with the fact that they are still selling a defective phone?
I lost two and a half hours of pay while being treated like a child who broke a toy even after I told them what happened in May.
Rodrigo, the Assistant Manager, told me that Sprint records showed that in May, I came in to report a blue hue on my phone camera (which I did) and also that it was "broken, "- a cover up if I ever saw one. I told them that the phone wasn't charging and they said it was the battery port
Today, a salesperson at Radio Shack - my first stop before heading to Sprint - said he had the same phone and had the same problem, as did another salesman several months ago at Sprint
on lower Broadway store in Manhattan.
The point is this: I believe it is a violation of the law to knowingly sell a defective product (there are hundreds of complaints all over the Internet) and then blame the customer for breaking the phone. I have been a Sprint customer since 2000 and until this year, have never had a problem with a Sprint phone battery port. I give you permission to access my Sprint records to prove my point.
This is an outrage that Sprint is allowed to do this; it calls for an investigation of the company and HTC which makes the phone.
Thank you for your time.
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