I paid for insurance for my Sierra Wireless aircard through Sprint. Total service charges were about $80 per month with taxes and fees and $7 insurance. We use the card mostly for our business, and sometimes go months without using it. Turns out the card commonly develops a loose connection in the elbow joint and soon enough we couldn't make it work at all. No big deal, I pay for insurance, I'll just take it to a Sprint store for a replacement, right?
Nope!
I brought it in, and they told me that since I hadn't used the card for 60 days, I was no longer eligible for a replacement.
Yes you heard correctly: even though I was paying insurance on the thing, I wasn't covered because it broke over 60 days ago.
To my mind, that's a straight-up rip-off. I can understand them saying things like "well you put it through the washing machine, and we don't cover that". At least that would be somewhat reasonable. But I can't think of a single way that not using the thing for more than 60 days should invalidate my insurance.
Note that I was paying for insurance during those 60 days, and paying for service. It was simply that I hadn't logged onto the Sprint network in over 60 days.
Wow!
For the record, the company that handles the insurance is called Asurion. I talked to a supervisor, couldn't get anyone to budge. I cancelled my Sprint account then and there and signed up for Verizon. They tried to sell me insurance on my new card through... You guessed it... Assurion.
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