I have been a loyal sprint customer for over 2 years, I always pay my bill on time and had never had or caused an issues UNTIL now. After my experience with sprint over the last week I would never suggest this company to anyone, my HTC EVO's charger port disconnected from the mother board, I took it to a sprint repair store after waiting for almost 45 min they informed that they could not fix it there because it is internal and I would have to but a claim in with insurance dept. And would have to pay a $100 deductible for the phone. I would have no problem paying this deductible if it where something that I had caused to damage the phone HOWEVER this was not the case. So I called sprint after spending over a hour on the phone with them a manager told me that he was going to but in a claim as an advance exchange and waive the $100 deductible. I was happy with this BUT I called back in 2 days later to make sure he had done this however he did not nor did he note my account. SO after I spent another 1 1/2 hours on the phone I was told a supervisor would contact me within 24 hours. That never happened so I called back again 2 days later after another hour on the phone the issue was still not resolved which then my phone died and so I had to call back again the next day spent another 45 min on the phone where they told me because the manager never put the notes in the account that they could not waive the $100 fee, which I told them at that point that I had spent over 4 hours on the phone with sprint over the last few days and that I would be cheaper for me to just cancel my account, which they said they had no problem doing. So all in all I will be cancelling my account due to the fact that if it’s that they have no value for their customers especially the ones that always pay their accounts on time and not to mention pay for on of the highest plans they have. BUT unfortunately for them my company also has all 120 of our company phones with them and after all this they will most likely be loosing that account as well. SO if you are thinking about getting sprint I would highly suggest looking at your other options, find a company that actually values their customers
0 comments