Complaint / review text:
My husband and I had a lot of trouble with AT&T Worldnet service, particularly when we tried to cancel our subscription. Before cancelling our service we were dissatisfied with the service—we were frequently disconnected and the connection seemed to be getting slower and slower. When we decided to cancel our service, it took 15 minutes of searching on the Worldnet website to find a customer service number to call. My husband called three times, and each time, a recording announced that the expected wait time was over 30 minutes to speak with someone.
My husband and I are both physicians and we cannot sit on hold for 30 minutes with AT&T; the one time my husband did stay on the line, he was promptly disconnected after waiting 30 minutes. He finally gave up and sent customer service an email stating that he wanted our service cancelled. They replied that we had to cancel over the phone. I then took my turn wasting my valuable time and waited about 30 min. To talk to someone. The service was finally cancelled after we spent over an hour of our time, or so I thought.
AT&T had been automatically drafting payment from our bank account for the service, and did not stop charging us for the service. I had to call back and wait on hold once again to rectify the problem. Even then, AT&T would not refund one of the charges because they said we had cancelled 3 days into a billing cycle. I explained that we had been trying to cancel for days before we actually got someone on the phone, but the representative just took my name and number and said that someone would call back within 48 hours. Needless to say, no one has ever contacted us and we are out the money.