I was looking for a merchant account and came across a company that came out to my home and sold me equipment. Everything was fine with the merchant but I started having problems with the company that leased my credit card machine, Lease Finance Group LLC.
I first started having problems with this company when I went to change my bank. I called Lease Finance and told them that I was changing banks and needed to change my banking information to my new bank. Well they said that would be fine and told me they would fax me the proper forms to change the information. They did send it. I filled it out and faxed it back. They said they never recieved it. So I faxed it again. Again they said they never recieved it. So I said is there a way to do this over the phone. The man I spoke with said yes and he would put my new credit card information on the account and that would be charged every month automaticly.
I figured everything was taken care of until I got a call from another agent asking for payment. I then told them what I had done the previous month. She told me that there is no way for them to take the old banking information off of their system. I had to actually go down to my bank and request a stop payment. I asked why I wasn't told this before when I tried changing the information the month before. Of course she didn't know. So I went down to my bank and put a stop payment on that account. Well while I'm going through this I find out that they charged my old account, which I still had open for a few things. The money of course was not in that account so every time they charged that account they gave me a return back fee and my bank charges me as well. I asked them how many times they charged the old account and they said the first month they charged it 5 times and this month they charged it 3 times. On top of that they charged me late fees.
Now I thought I took care of this the month before. At least that's what the agent said when I spoke with him. So I started to get angry. I asked to speak with a supervisor and they always tell me that there isn't one for me to speak with. I tell them I will not pay for these charges and they tell me that they will keep calling every day until I do. They refuse to take the charges off. I just don't know what to do. I have been hung up on and yelled at. I will not take any more of this abuse. If anybody has any suggestions on what I should do I would greatly appreciate it.
StevenHudson, Florida
U.S.A.
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